Customer service
Frequently asked questions
Everything you need to know to work with Bikesur Sport: account setup, orders, shipping, returns and support.
Who can buy from Bikesur Sport?
We sell exclusively to trade customers: bike shops, workshops, online stores and teams or clubs with a commercial activity. To access prices and stock you need a trade account on our B2B portal.
How do I open an account?
Fill in the B2B signup form on the contact page with your business details. We review requests within 24 working hours and send you access to the portal with your terms.
Is there a minimum order?
No. Order only what you need, when you need it. We do not require annual programmes or minimum quantities per reference.
How long does delivery take?
Orders confirmed before 16:00 on working days ship the same day and are delivered the next day in mainland Spain. The Balearic and Canary Islands and Portugal take 48 to 72 hours.
How much is shipping?
Shipping depends on the order value and destination. Exact terms and the free-shipping threshold are shown in your B2B account and in the terms of purchase.
Can I see real-time stock?
Yes. The B2B portal shows real availability for every reference, updated hourly, and notifies you when an out-of-stock product is available again.
How do returns and warranties work?
You have 14 days to return unused products in their original packaging. Manufacturer warranties are handled directly with us: contact your sales rep or write to us and we take care of the process with the brand.
Do you offer technical support?
Yes, mechanic to mechanic. We solve compatibility, installation and maintenance questions for all our brands by phone, WhatsApp or email.
Do you provide point-of-sale material?
For most brands we offer displays, catalogues and graphic material for your shop, plus content for your social media. Ask your sales rep.
Can't find your answer?
Write or call us and a member of the team will help you, not an answering machine.